How might we communicate the customization service to the hotel managers/event planners, helping them to understand the process and expectation given that they have unique needs and requirements .

By streamlining the customization process online and including more informative guidance, our solution can make the communication process between the customer and business more structured and reduce any unnecessary offline communication/transactions.

Both judges agreed that we had a clear articulation of the issue area, strong research, a decent design process, and a good solution that addressed both user and customer pain points. They felt that our presentation demonstrated a thorough comprehension of the users' requirements. Accessibility, project testing for solution effectiveness, and non-groundbreaking design are all areas that require improvement.

We aimed to define the problem statement and identified the question we wanted to solve. We examined the website and shared our first impressions and personal connections with the issue.

To strengthen and capture the attention of new customers. We want to add a quick value to the service they provide. We also added a visual element and follow up with a CTA for the hero section of the website.

Our goal was to ensure that the new design should tell a story to build rapport and differentiate itself from its competitors.

Build credibility, help customer decide if this business is the right fit for their needs and goals by having social proof, make the service believable.

This section adds an option to discover products immediately and inform customers the main products Maximellian offers.

This section show the customization process so customers know the service and help them build expectation and handle rejection.

Users comments section after instruction to increase the reliability.
This section also shown the products that company did for the other buyers to set a standard of trust.

We wanted to close it off with a call to action for a chance to convert the consumer to sign up.

To further build upon the home page, we came up with 2 explorations to communicate the customization process. These 2 explorations tackle customers facing ambiguity when ordering customizable products.

The first concept is adding a request quote form to the contact page which tailors to customers with specific needs. This allows them to provide necessary details and requirements and gives Maximilien a starting point to better assist customers.

Our second concept is a customization recommendation form. This form can help Maximilien to understand the customer’s expectations and goals, thereby offering recommendation and pricing. Customers know what the options are and ultimately help streamline the consultation process.

In conclusion, by streamlining the customization process and including more informative guidance, our solution can make the communication process between the customer and business more structured and reduce any unnecessary offline communication.

Moving forward, my team and I would like to conduct user testing to gather feedback and insights on the usability and effectiveness of our design. This will help us refine and iterate on our solution, ensuring that it meets the needs of Maximillien's target audience and aligns with the goals of the project.

Thank you for reading through my design process and design collaboration. Hope you enjoyed about our design and though process.